Call Center Agent Job at MAP, North Richland Hills, TX

  • MAP
  • North Richland Hills, TX

Job Description

Job Description

Job Description

Full-Time Call Center Agent
Company: Map Communications l Location: North Richland Hills, TX (In-Office) l Pay: $17/hr
Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

  • Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
  • Accurately collect, verify, and route message details to clients.
  • Enter caller data efficiently into our system with a high degree of precision.
  • Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

  • Upbeat, clear, and professional phone demeanor.
  • Strong written and verbal English skills (correct grammar and spelling required).
  • Basic proficiency with Windows-based computer systems.
  • Typing speed of at least 35WPM.
  • Dependable attendance and a strong dedication to quality work.
  • Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

  • Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
  • Health Coverage: Medical, Dental, and Vision insurance options.
  • Retirement and Security: 401(k) with employer match and free Life Insurance.
  • Time Off and Support: Paid Time Off (PTO) and legal assistance programs.

Map Communications is an Equal Opportunity Employer.

 

Job Posted by ApplicantPro

Job Tags

Full time, Work at office, Shift work, Weekend work, 1 day per week

Similar Jobs

Distron Corporation

Kitting and Stock Room Clerk Job at Distron Corporation

 ...according to procedures, including proper ESD protection and moisture-sensitive device guidelines. Return unused or excess materials to stock. Perform inventory transactions in the ERP software system during picking, kitting and return to stock. Support production by... 

SpaceX

Physical Security Specialist Job at SpaceX

 ...the ultimate goal of enabling human life on Mars. PHYSICAL SECURITY SPECIALIST Physical Security Specialists are highly experienced...  ...~8+ years of experience in the military, law enforcement, overseas security contracting, or advanced corporate security ~2+ years... 

Spread Your Wings Inc

Life Skills Coach Job at Spread Your Wings Inc

 ...Now Hiring: Independent Living - Life Skills CoachPart-TimeCovering the Salinas areasBilingual needed (English/Spanish)Monday - FridayPerks:$21 per hourTeam support, training, solid career with growth and advancement opportunitiesMake a Difference. Build a Career... 

STERIS

Field Service Repair Technician Job at STERIS

 ...SummaryWhen surgical instruments are sharpened and working properly, surgeons can focus on providing the best care for their patients. STERIS offers a variety of repair solutions to meet the needs of the Customer including onsite mobile repair services, in house repair lab... 

BASIS Ed

Special Education Teacher Job at BASIS Ed

 ...Job Description Job Description BASIS DC is seeking qualified candidates for a Special Education Teacher to join our team! Special Education Resource / Self-Contained Classroom Teacher Candidates must have a valid Washington, D.C. Educator License in Special...